Account Deletion

1. Right to Delete Your Account at Any Time

1.1. Users may request deletion of their Trely account at any time and without stating a reason. Account deletion is voluntary.

1.2. Account deletion is free of charge and carries no penalties for the user.

1.3. This page describes how an account and the related personal data are deleted. General data processing rules are set out in the Privacy Policy.

2. How to Submit a Deletion Request

2.1. Account deletion requests are submitted by email to privacy@trely.io.

2.2. The request should be sent from the email address associated with the account and include:

• the subject line "Account deletion";
• the email address and/or phone number associated with the account;
• the first and last name shown in the profile.

2.3. The Company may also inform users of other available ways to delete an account, including within the Platform interface, where such options are provided at the relevant stage of the service's development.

3. Processing of the Request

3.1. The Company may request additional information to verify the identity of the requester in order to prevent deletion of an account by a third party.

3.2. Requests are reviewed within no more than 30 (thirty) calendar days from the moment the requester's identity is confirmed, unless a different period is provided for by applicable law.

3.3. Review of a request may take additional time where there are:

• active orders, deliveries or outstanding settlements;
• disputes, claims or support cases under review;
• checks carried out under legal requirements, including AML/KYC.

3.4. The user is kept informed of the progress of the request via the contact details they have provided.

4. What Happens After Deletion

4.1. Access to the account ends and the Platform can no longer be used under that account.

4.2. Personal data not subject to mandatory retention is deleted or anonymised as set out in the Privacy Policy. This applies, in particular, to the user profile, photo and contact details.

4.3. A deleted account generally cannot be restored. Continued use of the Platform may require a new registration.

5. Data That May Be Retained After Deletion

5.1. Certain categories of data may be retained where required by applicable law or necessary to protect the legitimate interests of the Company and its users, including:

• identification (KYC) data — for the periods provided for by anti-money laundering legislation (AML/CTF);
• transaction records — for accounting and tax purposes, and for resolving disputes and chargebacks;
• data necessary to prevent fraud and abuse;
• data necessary to establish, exercise or defend legal claims.

5.2. Such data is retained in a limited scope with restricted access and is deleted or anonymised once the applicable retention period expires.

5.3. Trely does not store full payment card details.

6. Contacts

Account deletion requests and personal data enquiries: privacy@trely.io

Support: support@trely.io

TRELY GO PORTAL L.L.C S.O.C License No. 1516238 United Arab Emirates