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Privacy Policy

TRELY GO PORTAL L.L.C S.O.C

Revision date: 27.02.2026

1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the "Policy") defines the procedure for collecting, processing, storing, using, transferring, and protecting personal data of users of the Trely digital platform (hereinafter referred to as the "Platform").

1.2. For the purposes of this Policy, the Platform includes:

  • Trely website;
  • user personal accounts;
  • future mobile applications;
  • API and integration solutions;
  • related digital services;
  • communications with support service;
  • identification and verification procedures (KYC/AML);
  • payment processing through third parties;
  • other technological solutions related to Trely operation.

1.3. The Data Controller is:

TRELY GO PORTAL L.L.C S.O.C
License No. 1516238
United Arab Emirates
Email: privacy@trely.io

The Company independently determines the purposes and means of processing personal data unless otherwise provided by contractual relations with third parties.

1.4. Processing of personal data is carried out in accordance with applicable law, including:

  • legislation of the United Arab Emirates on personal data protection;
  • Regulation (EU) 2016/679 (GDPR), if applicable;
  • other mandatory norms of international and national law.

1.5. Processing of personal data is carried out on the basis of one or more legal grounds provided by applicable law, including:

  • user consent;
  • necessity of contract performance;
  • compliance with legal obligations;
  • protection of the Company's legitimate interests;
  • other grounds provided by law.

1.6. Use of the Platform means confirmation by the user of familiarization with this Policy and consent to the processing of personal data to the extent and within the limits provided by applicable law.

2. Terms and Definitions

For the purposes of this Policy, the following terms apply:

2.1. Personal Data — any information relating to an identified or identifiable natural person ("data subject") who can be directly or indirectly identified.

2.2. Processing of Personal Data — any operation or set of operations performed on personal data with or without automated means.

2.3. Data Subject (User) — a natural person who uses the Trely Platform.

2.4. Data Controller — TRELY GO PORTAL L.L.C S.O.C.

2.5. Data Processor — a third party that processes personal data on behalf of the Company.

2.6. KYC (Know Your Customer) — user identity verification procedures.

2.7. Payment Service Provider (PSP) — a licensed financial organization that processes payments.

2.8. Cookies — small text files stored on the user's device.

2.9. GDPR — Regulation (EU) 2016/679.

2.10. International Data Transfer — transfer of personal data to another jurisdiction.

3. Categories of Personal Data Collected

The Company processes only those personal data that are necessary for Platform operation.

3.1. Registration Data

  • name;
  • email;
  • phone number;
  • country of residence;

3.2. Usage Data

  • user actions;
  • transaction data;
  • order history;
  • support correspondence;

3.3. KYC Data

  • identity document;
  • selfie or video;
  • address proof;
  • verification results;

3.4. Payment Data

Trely does not store full card details. Payments are processed by licensed PSPs.

3.5. Technical Data

  • IP address;
  • device type;
  • browser;
  • cookies;

3.6. Analytics Data

Trely uses Google Analytics and Meta Pixel.

4. Purposes of Processing

4.1. Personal data is processed for lawful, specific purposes.

4.3. Main Purposes

4.3.1. Platform Access

Registration, account management, authentication.

4.3.2. Contract Performance

Transactions, payments, support.

4.3.3. KYC and Compliance

Identity verification, fraud prevention, AML/CTF compliance.

4.3.4. Security

Preventing unauthorized access, detecting suspicious activity.

4.3.5. Platform Improvement

User behavior analysis, functionality development.

4.3.6. Marketing

Promotional messages with user consent.

4.3.7. Legal Obligations

Data storage, providing information to authorities.

5. Legal Bases for Processing

5.1. The Company processes data on legal grounds under applicable law.

5.2.1. Contract Performance (Article 6(1)(b) GDPR)

5.2.2. Legal Obligations (Article 6(1)(c) GDPR)

5.2.3. Legitimate Interests (Article 6(1)(f) GDPR)

5.2.4. User Consent (Article 6(1)(a) GDPR)

6. Data Transfer to Third Parties

6.1. The Company may transfer data to third parties for legitimate purposes.

6.4. Categories of Recipients

6.4.1. Payment Providers

6.4.2. KYC Providers

6.4.3. Cloud and IT Providers

6.4.4. Analytics Services

6.4.5. Government Authorities

6.5. The Company does not sell user data.

7. International Data Transfer

7.1. Data may be transferred to other jurisdictions where our providers are located.

7.3. For EU users, appropriate safeguards are ensured (SCCs, DPAs).

8. Data Retention

8.1. Data is stored no longer than necessary for processing purposes.

8.4. KYC data may be stored for 5-10 years per regulatory requirements.

9. User Rights

9.2. Right of Access (Article 15 GDPR)

9.3. Right to Rectification (Article 16 GDPR)

9.4. Right to Erasure (Article 17 GDPR)

9.5. Right to Restriction (Article 18 GDPR)

9.6. Right to Data Portability (Article 20 GDPR)

9.7. Right to Object (Article 21 GDPR)

9.8. Right re Automated Decisions (Article 22 GDPR)

9.9. Right to Withdraw Consent

9.10. Exercising Rights: Contact privacy@trely.io

9.11. Right to Lodge a Complaint

10. Cookies

10.1. The Company uses cookies for Platform operation, analytics, and marketing.

10.2. Categories: Strictly Necessary, Functional, Analytical, Marketing.

10.4. Analytics/marketing cookies require prior consent via cookie banner.

11. Policy Changes

11.1. The Company may amend this Policy at any time.

11.2. Current version is published on the website with update date.

12. Contact Information

Email: privacy@trely.io
TRELY GO PORTAL L.L.C S.O.C
United Arab Emirates

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